Most providers bill monthly for support, then invoice every project and upgrade on top. We fold the ongoing upkeep of your systems into the agreement, including upgrades, replacements, the software we use to help you remotely, monitoring, and backup licensing, for one predictable rate. And agreements are simply month-to-month: we don't lose clients, so we've never needed to hold anyone hostage.
Most new clients arrive the same way: they've known something was wrong with their IT for a while - they just didn't know what to do about it. When they finally make the switch, we usually find years of skipped maintenance: systems missing their security updates, backups nobody ever tested, risks nobody owned. We fast-forward you to our standards.